Refunds, Credit, Exchange, Repairs & Replacements
If you have any problem with your order, please call or email us. Please include or have your order number handy, so we can help you faster.
- We will gladly refund, credit or exchange your new or unused items within 30 days
- We will repair or replace any product or part which proves to be defective in workmanship or material
- Please make sure all original packaging, tags, labels etc., are included and intact. If you are missing tags, please contact us prior to return.
- Any merchandise which shows signs of use (wear, fluids, dirt, smell, pet hair, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
- Custom/personalized items can not be returned.
- If an item is not eligible for return, you will be notified and the items will be shipped back to you.
- If you were waiting to make an exchange, Customer Service will contact you to confirm the credit transaction and the new order transaction.